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Privacy Policy

Registration as a subscriber; application of terms to you; your account


Billing, payment and other subscriptions

Online conduct

Third-party content and Translation

User generated content

Disclaimers; limitation of liability; no guarantees.

Amendments to this agreement

Term and termination

Applicable law/mediation/jurisdiction/Solicitor’s fees

Dispute resolution/binding arbitration/class action waiver


Privacy Policy

Last updated: March 30, 2021


This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.


We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.




Interpretation and Definitions



The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.



For the purposes of this Privacy Policy:


Account means a unique account created for You to access our Service or parts of our Service.


Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.


Application means the software program provided by us downloaded by You on any electronic device, named consentapatient


Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Bloomsbury Health Limited, The Bloomsbury Building, 10 Bloomsbury Way, London, WC1A 2SL.


For the purpose of the GDPR, the Company is the Data Controller.


Country refers to: United Kingdom


Data Controller, for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.


Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.


Personal Data is any information that relates to an identified or identifiable individual.


For the purposes for GDPR, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity.


Service refers to the Application.


Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used. For the purpose of the GDPR, Service Providers are considered Data Processors.


Third-party Social Media Service refers to any Website or any social network Website through which a User can log in or create an account to use the Service.


Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).


You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


Under GDPR (General Data Protection Regulation), You can be referred to as the Data Subject or as the User as you are the individual using the Service.


Collecting and Using Your Personal Data


Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:


Email address


First name and last name


Phone number




Usage Data


Usage Data is collected automatically when using the Service.


Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.


When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.


We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.


Information Collected while Using the Application

While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:


Information regarding your location


We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to our servers and/or a Service Provider's server or it may be simply stored on Your device.


You can enable or disable access to this information at any time, through Your Device settings.


Use of Your Personal Data

We may use Personal Data for the following purposes:


To provide and maintain Our Service, including to monitor the usage of Our Service.


To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.


For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.


To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.


To provide You with news, special offers and general information about other goods, services and events which We offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.


To manage Your requests: To attend and manage Your requests to Us.


For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about Our Service users is among the assets transferred.


For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of Our promotional campaigns and to evaluate and improve Our Service, products, services, marketing and your experience.


We may share Your personal information in the following situations:


With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of Our Service, for payment processing, to contact You.


For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.


With Affiliates: We may share Your information with Our affiliates, in which case We will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.


With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.


With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be vieWed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.


With Your consent: We may disclose Your personal information for any other purpose with Your consent.



Retention of Your Personal Data

We will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with Our legal obligations (for example, if We are required to retain your data to comply with applicable laws), resolve disputes, and enforce Our legal agreements and policies.


We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.


Transfer of Your Personal Data

Your information, including Personal Data, is processed at Our operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.


Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.


We will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.


Disclosure of Your Personal Data

Business Transactions

If We are involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.


Law enforcement

Under certain circumstances, We may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).


Other legal requirements

We may disclose Your Personal Data in the good faith belief that such action is necessary to:


Comply with a legal obligation


Protect and defend Our rights or property


Prevent or investigate possible wrongdoing in connection with the Service


Protect the personal safety of Users of the Service or the public


Protect against legal liability


 Security of Your Personal Data


The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.


Detailed Information on the Processing of Your Personal Data


The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.




We may use third-party Service providers to monitor and analyze the use of Our Service.


Google Analytics


Google Analytics is a Web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of Our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.


You may opt-out of certain Google Analytics features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy:


For more information on the privacy practices of Google, please visit the Google Privacy & Terms webpage:



We may provide paid products and/or services within the Service. In that case, We may use third-party services for payment processing (e.g. payment processors).


We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.




Their Privacy Policy can be viewed at


GDPR Privacy

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:


Consent: You have given Your consent for processing Personal Data for one or more specific purposes.


Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.


Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which We are subject.


Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.


Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in us.


Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by us.


In any case, We will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.


Your Rights under the GDPR

We undertake to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.


You have the right under this Privacy Policy, and by law if You are within the EU, to:


Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.


Request correction of the Personal Data that We hold about You. You have the right to to have any incomplete or inaccurate information We hold about You corrected.


Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to Our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.


Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.


Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.


Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.


Exercising of Your GDPR Data Protection Rights

You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that We may ask You to verify Your identity before responding to such requests. If You make a request, We will try Our best to respond to You as soon as possible.


You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.


Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.


If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.



Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.


We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.


We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.


You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


Contact Us

If you have any questions about this Privacy Policy, You can contact us:


By visiting this page on Our website:



Table of contents:


Registration as a subscriber; application of terms to you; your account


Billing, payment and other subscriptions

Online conduct

Third-party content

User generated content

Disclaimers; limitation of liability; no guarantees.

Amendments to this agreement

Term and termination

Applicable law/mediation/jurisdiction/Solicitor’s fees

Dispute resolution/binding arbitration/class action waiver



This consentapatient Subscriber Agreement ("Agreement") is a legal document that explains your rights and obligations as a subscriber of consentapatient from Bloomsbury Health Limited, a Company under the laws of England and Wales


Please read it carefully.






consentapatient is an online service offered by Bloomsbury Health Limited.


You become a subscriber of consentapatient ("Subscriber") by completing the registration for a consentapatient user account. This Agreement takes effect as soon as you indicate your acceptance of these terms. You may not become a subscriber if you are not a healthcare professional. consentapatient is not intended for non-healthcare professionals.


Bloomsbury Health Limited will not knowingly collect personal information from users who are not healthcare professionals.


A. Contracting Party


For any interaction with consentapatient your contractual relationship is with Bloomsbury Health Limited. Except as otherwise indicated at the time of the transaction (such as in the case of purchases from another Subscriber in a Subscription Marketplace), any transactions for Subscriptions (as defined below) you make on consentapatient are being made from Bloomsbury Health Limited.


B. Subscriptions; Content and Services


As a Subscriber you may obtain access to certain services, software and content available to Subscribers. The consentapatient client software and any other software, content, and updates you download or access via consentapatient, including but not limited to Bloomsbury Health Limited or third-party software and in-subscription content are referred to in this Agreement as "Content and Services;" the rights to access and/or use any Content and Services accessible through consentapatient are referred to in this Agreement as "Subscriptions."


Each Subscription allows you to access particular Content and Services. Some Subscriptions may impose additional terms specific to that Subscription ("Subscription Terms") (for example, an end user licence agreement, or terms of use specific to a particular product or feature of consentapatient). Also, additional terms (for example, payment and billing procedures) may be posted on or within the consentapatient service ("Rules of Use"). Rules of Use include the consentapatient Online Conduct Rules and the consentapatient Refund Policy
The Subscription Terms, the Rules of Use, and the Bloomsbury Health Limited Privacy Policy (which can be found at are binding on you once you indicate your acceptance of them or of this Agreement, or otherwise become bound by them as described in Section 8 (Amendments to this Agreement).


C. Your Account


When you complete consentapatient’s registration process, you create a consentapatient account ("Account"). Your Account may also include billing information you provide to Bloomsbury Health Limited for the purchase of Subscriptions, Content and Services. You may not reveal, share or otherwise allow others to use your password or Account except as otherwise specifically authorized by Bloomsbury Health Limited. You are responsible for the confidentiality of your login and password and for the security of your computer system. Bloomsbury Health Limited is not responsible for the use of your password and Account or for all of the communication and activity on consentapatient that results from use of your login name and password by you, or by any person to whom you may have intentionally or by negligence disclosed your login and/or password in violation of this confidentiality provision. Unless it results from Bloomsbury Health Limited’s negligence or fault, Bloomsbury Health Limited is not responsible for the use of your Account by a person who fraudulently used your login and password without your permission. If you believe that the confidentiality of your login and/or password may have been compromised, you must notify Bloomsbury Health Limited via without any delay.


Your Account, including any information pertaining to it (e.g. contact information, billing information, Account history and Subscriptions, etc.), is strictly personal. You may therefore not sell or charge others for the right to use your Account, or otherwise transfer your Account, nor may you sell, charge others for the right to use, or transfer any Subscriptions other than if and as expressly permitted by this Agreement (including any Subscription Terms or Rules of Use) or as otherwise specifically permitted by Bloomsbury Health Limited.


D. Payment Processing


Credit card payment processing related to Content and Services purchased on consentapatient is performed by Stripe Payments Europe, Ltd. on behalf of Bloomsbury Health Limited depending on the type of payment method used. For any other type of purchases, payment will be collected by Bloomsbury Health Limited Company directly. In any case, delivery of Content and Services is performed by Bloomsbury Health Limited Company.




A. General Content and Services Licence


Bloomsbury Health Limited hereby grants, and you accept, a non-exclusive licence and right, to use the Content and Services to seek and obtain consent from patients under your direct care. This licence ends upon termination of (a) this Agreement or (b) a Subscription that includes the licence. The Content and Services are licensed, not sold. Your licence confers no title or ownership in the Content and Services. To make use of the Content and Services, you must have a consentapatient Account.


For reasons that include, without limitation, system security, stability, and user interoperability, consentapatient may need to automatically update, pre-load, create new versions of or otherwise enhance the Content and Services and accordingly, the system requirements to use the Content and Services may change over time. You consent to such automatic updating. You understand that this Agreement (including applicable Subscription Terms) does not entitle you to future updates, new versions or other enhancements of the Content and Services associated with a particular Subscription, although Bloomsbury Health Limited may choose to provide such updates, etc. in its sole discretion.


B. Beta Software Licence


Bloomsbury Health Limited may from time to time make software accessible to you via consentapatient prior to the general commercial release of such software ("Beta Software"). You are not required to use Beta Software, but if Bloomsbury Health Limited offers it, you may elect to use it under the following terms. Beta Software will be deemed to consist of Content and Services, and each item of Beta Software provided will be deemed a Subscription for such Beta Software, with the following provisions specific to Beta Software:


Your right to use the Beta Software may be limited in time, and may be subject to additional Subscription Terms;

Bloomsbury Health Limited or any Bloomsbury Health Limited affiliate may request or require that you provide suggestions, feedback, or data regarding your use of the Beta Software, which will be deemed User Generated Content under Section 6 (User Generated Content) below; and

In addition to the waivers and limitations of liability for all Software under Section 7 (Disclaimers; Limitations on Liability; No Guarantees; Limited Warranty & Agreement) below as applicable, you specifically acknowledge that Beta Software is only released for testing and improvement purposes, in particular to provide Bloomsbury Health Limited with feedback on the quality and usability of the Beta Software, and therefore contains errors, is not final and may create incompatibilities or damage to your computer, data, and/or software. If you decide to use Beta Software, you shall only use it in compliance with its purposes, i.e. for testing and improvement purposes and in any case not on a system or for purposes where the malfunction of the Beta Software can cause any kind of damage.



F. Ownership of Content and Services


All title, ownership rights and intellectual property rights in and to the Content and Services and any and all copies thereof, are owned by Bloomsbury Health Limited. All rights are reserved, except as expressly stated herein. The Content and Services are protected by copyright laws, international copyright treaties and conventions and other laws. The Content and Services contain certain licenced materials and Bloomsbury Health Limited may protect their rights in the event of any violation of this Agreement.


G. Restrictions on Use of Content and Services


You may not use the Content and Services for any purpose other than the permitted access to consentapatient and your Subscription, and to make personal, non-commercial use of your Subscriptions, except as otherwise permitted by this Agreement or applicable Subscription Terms. Except as otherwise permitted under this Agreement (including any Subscription Terms or Rules of Use), or under applicable law notwithstanding these restrictions, you may not, in whole or in part, copy, photocopy, reproduce, publish, distribute, translate, reverse engineer, derive source code from, modify, disassemble, decompile, create derivative works based on, or remove any proprietary notices or labels from the Content and Services or any software accessed via consentapatient without the prior consent, in writing, of Bloomsbury Health Limited.


You are entitled to use the Content and Services for your own personal use, but you are not entitled to: (i) sell, grant a security interest in or transfer reproductions of the Content and Services to other parties in any way, nor to rent, lease or licence the Content and Services to others without the prior written consent of Bloomsbury Health Limited, except to the extent expressly permitted elsewhere in this Agreement (including any Subscription Terms or Rules of Use); (ii) host or provide matchmaking services for the Content and Services or emulate or redirect the communication protocols used by Bloomsbury Health Limited in any network feature of the Content and Services, through protocol emulation, tunnelling, modifying or adding components to the Content and Services, use of a utility program or any other techniques now known or hereafter developed, for any purpose without the prior written consent of Bloomsbury Health Limited; or (iii) exploit the Content and Services or any of its parts for any commercial purpose, except as expressly permitted elsewhere in this Agreement (including any Subscription Terms or Rules of Use).




All charges incurred on consentapatient are payable in advance and final, except as described in Sections 3.I and 7 below.


A. Payment Authorization


Bloomsbury Health Limited’s payment processor is Stripe Payments Europe, Ltd known as ‘The Payment Processor’.


When you provide payment information to The Payment Processor, you represent to Bloomsbury Health Limited that you are the authorized user of the card, PIN, key or account associated with that payment, and you authorize The Payment Processor to charge your credit card. Other fees incurred by you. Bloomsbury Health Limited may require you to provide your address or other information in order to meet its obligations under applicable tax law.


For Subscriptions purchased based on an agreed usage period, where recurring payments are made in exchange for continued use ("Recurring Payment Subscriptions"), by continuing to use the Recurring Payment Subscription you agree and reaffirm that The Payment Processor is authorized to charge your credit card or to process your payment for any applicable recurring payment amounts. If you have purchased any Recurring Payment Subscriptions, you agree to notify Bloomsbury Health Limited promptly of any changes to your credit card account number, its expiration date and/or your billing address, or your PayPal or other payment account number, and you agree to notify Bloomsbury Health Limited promptly if your credit card or PayPal or other payment account expires or is cancelled for any reason.


If your use of consentapatient is subject to any type of use or sales tax, then Bloomsbury Health Limited may also charge you for those taxes, in addition to the Subscription or other fees published in the Rules of Use. The European Union VAT ("VAT") tax amounts collected by Bloomsbury Health Limited reflect VAT due on the value of any Content and Services, or Subscription.


You agree that you will not use IP proxying or other methods to disguise the place of your residence, whether to circumvent geographical restrictions on game content, to purchase at pricing not applicable to your geography, or for any other purpose. If you do this, Bloomsbury Health Limited may terminate your access to your Account.


B. Responsibility for Charges Associated With Your Account


As the Account holder, you are responsible for all charges incurred, including applicable taxes, and all purchases made by you. If you cancel your Account, The Payment Processor reserves the right to collect fees, surcharges or costs incurred before cancellation. Any delinquent or unpaid Accounts must be settled before Bloomsbury Health Limited will allow you to register again.


G. Free Subscriptions


In some cases, Bloomsbury Health Limited may offer a free Subscription to certain services, software and content. As with all Subscriptions, you are always responsible for any Internet service provider, telephone, and other connection fees that you may incur when using consentapatient, even when Bloomsbury Health Limited offers a free Subscription.


H. Third-Party Sites


consentapatient may provide links to other third-party sites. Some of these sites may charge separate fees, which are not included in and are in addition to any Subscription or other fees that you may pay to Bloomsbury Health Limited. consentapatient may also provide access to third-party vendors, who provide content or services on consentapatient or the Internet. Any separate charges or obligations you incur in your dealings with these third parties are your responsibility. Bloomsbury Health Limited makes no representations or warranties, either express or implied, regarding any third party site. In particular, Bloomsbury Health Limited makes no representation or warranty that any service or subscription offered via third-party vendors will not change or be suspended or terminated.


I. Refunds and Right of Withdrawal


Without prejudice to any statutory rights you may have, you can request a refund for your purchases on consentapatient in accordance with the terms of Bloomsbury Health Limited’s Refund Policy.


You can request a refund for any reason. Maybe you used consentapatient for an hour and just didn't like it.


It doesn't matter. Bloomsbury Health Limited will, upon request via, issue a refund for any reason, if the request is made within two hours of purchase.


You will be issued a full refund within a week of approval. You will receive the refund through the same payment method you used to make the purchase.


Where Refunds Apply

Bloomsbury Health Limited offer refund, within two weeks of purchase



We are unable to offer refunds for video content.



Refunds are designed to remove the risk from accidental purchase not as a method to obtain a free trial. If it appears that you are abusing a refund, we may stop it.


How to Request a Refund

You can request a refund or get other assistance with your purchase at




Your online conduct and interaction with other Subscribers and Patients should be guided by common sense and basic etiquette.


You agree that you will not tamper with the execution of consentapatient or Content and Services unless otherwise authorized by Bloomsbury Health Limited. You acknowledge and agree that Bloomsbury Health Limited may terminate your Account or a particular Subscription for any conduct or activity that is illegal, or otherwise negatively affects consentapatient. You acknowledge that Bloomsbury Health Limited is not required to provide you notice before terminating your Subscription(s) and/or Account.


You may not use any other unauthorized third-party software, to modify or automate any software process of consentapatient.




In regard to all Subscriptions, Content and Services that are not authored by Bloomsbury Health Limited, Bloomsbury Health Limited does not screen such third-party content available on consentapatient or through other sources. Bloomsbury Health Limited assumes no responsibility or liability for such third party content.

consentapatient provides translation powered by third party services. Bloomsbury Health disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non infringement.

The service has been translated for your convenience using translation software. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Translations are provided as a service to users and are provided "as is." No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of any translations made from English into any other language. Some content (such as images, videos, Flash, etc.) may not be accurately translated due to the limitations of the translation software.

The official text is the English version of the website. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to the accuracy of the information contained in the translated website, refer to the English version of the website which is the official version.




A. General Provisions


consentapatient provides interfaces and tools for you to be able to generate content and make it available to other users and/or to Bloomsbury Health Limited at your sole discretion. "User Generated Content" means any content you make available to other users through your use of multi-user features of consentapatient, or to Bloomsbury Health Limited or its affiliates through your use of the Library.


When you upload your content to consentapatient to make it available to other users and/or to Bloomsbury Health Limited, you grant Bloomsbury Health Limited and its affiliates the worldwide, exclusive right to use, reproduce, modify, create derivative works from, distribute, transmit, transcode, translate, broadcast, and otherwise communicate, and publicly display and publicly perform, your User Generated Content, and derivative works of your User Generated Content, for the purpose of the operation, distribution, in consentapatient as part of and promotion of the consentapatient service or other consentapatient offerings, including Subscriptions. This licence is granted to Bloomsbury Health Limited as the content is uploaded on consentapatient for the entire duration of the intellectual property rights. It may be terminated if Bloomsbury Health Limited is in breach of the licence and has not cured such breach within fourteen (14) days from receiving notice from you sent to the attention of the Bloomsbury Health Limited Legal Department at the applicable Bloomsbury Health Limited address noted on this Privacy Policy page. The termination of said licence does not affect the rights of any sub-licencees pursuant to any sub-licence granted by Bloomsbury Health Limited prior to termination of the licence. Bloomsbury Health Limited is the sole owner of the derivative works created by Bloomsbury Health Limited from your User Generated Content, and is therefore entitled to grant licences on these derivative works. If you use consentapatient cloud storage, you grant us a licence to store your information as part of that service. Bloomsbury Health Limited may place limits on the amount of storage you may use.


If you provide Bloomsbury Health Limited with any feedback or suggestions about consentapatient, the Content and Services, or any Bloomsbury Health Limited products, or services, Bloomsbury Health Limited is free to use the feedback or suggestions however it chooses, without any obligation to account to you.


B. Content Uploaded to the Consentapatient Library


consentpatient allows you to create User Generated Content and to submit that User Generated Content (a “Contribution”) to the consentapatient User Generated Content Library (UGCL). Contributions can be viewed or used by the consentapatient community. In some cases, Contributions may be considered for re-sale in the UGCL.


You understand and agree that Bloomsbury Health Limited is not obligated to use, distribute, or continue to distribute any Contribution and reserves the right, but not the obligation, to restrict or remove Contributions for any reason.


In particular, where Contributions are distributed for a fee, Specific Terms will address how revenue may be shared. Unless otherwise specified in Specific Terms (if any), the following general rules apply to Contributions.


Contributions are Subscriptions, and therefore you agree that any Subscriber receiving distribution of your Contribution will have the same rights to use your Contribution (and will be subject to the same restrictions) as are set out in this Agreement for any other Subscriptions.


Notwithstanding the licence described in Section 6.A., Bloomsbury Health Limited will only have the right to modify or create derivative works from your Contribution in the following cases: (a) Bloomsbury Health Limited may make modifications necessary to make your Contribution compatible with consentapatient and the Library functionality or user interface, and (b) Bloomsbury Health Limited or the applicable developer may make modifications to Contributions that are accepted for in-Application distribution as it deems necessary or desirable to enhance user experience.

You may, in your sole discretion, choose to remove your Contribution from the Library. If you do so, Bloomsbury Health Limited will no longer have the right to use, distribute, transmit, communicate, publicly display the Contribution, except that (a) Bloomsbury Health Limited may continue to exercise these rights for any Contribution that is accepted for distribution or distributed in a manner that allows it to be used in-application, and (b) your removal will not affect the rights of any Subscriber who has already obtained access to the Contribution.

Except where otherwise provided in Specific Terms, you agree that Bloomsbury Health Limited’s consideration of your Contribution is your full compensation, and you are not entitled to any other rights or compensation in connection with the rights granted to Bloomsbury Health Limited and to other Subscribers.


If your Contribution is a collaboration with Bloomsbury Health Limited media production team you will be credited according to our editorial discretion otherwise you are responsible to watermark any of your own Contributions which you upload to the UCGL. Contributions in collaboration with Bloomsbury Health Limited media production team may only be presented on Bloomsbury Health Limited's products and your own private practice website.


C. Promotions and Endorsements


If you use consentapatient services to promote or endorse a product, service or event you must clearly indicate the source of such consideration to your audience.


D. Representations and Warranties


You represent and warrant to us that you have sufficient rights in all User Generated Content to grant Bloomsbury Health Limited and other affected parties the licences described under A. and B. above. This includes, without limitation, any kind of intellectual property rights or other proprietary or personal rights affected by or included in the User Generated Content. In particular, with respect to Contributions, you represent and warrant that the Contribution was originally created by you (or, with respect to a Contribution to which others contributed besides you, by you and the other contributors, and in such case that you have the right to submit such Contribution on behalf of those other contributors).


You furthermore represent and warrant that the User Generated Content, your submission of that Content, and your granting of rights in that Content does not violate any applicable contract, law or regulation.




Prior to acquiring a Subscription, you should consult the product information made available on consentapatient, including Subscription description, minimum technical requirements, and user reviews.



To the maximum extent permitted by applicable law, Bloomsbury Health limited and its affiliates and service providers expressly disclaim (i) any warranty for consentapatient, the content and services, and the subscriptions, and (ii) any common law duties with regard to consentapatient, the content and services, and the subscriptions, including duties of lack of negligence and lack of workmanlike effort. consentapatient, the content and services, the subscriptions, and any information available in connection therewith are provided on an "as is" and "as available" basis, "with all faults" and without warranty of any kind, either express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Any warranty against infringement that may be provided is expressly disclaimed. Also, there is no warranty of title, non-interference with your enjoyment, or authority in connection with consentapatient, the content and services, the subscriptions, or information available in connection therewith.


Any warranty against infringement that may be provided is expressly disclaimed.




To the maximum extent permitted by applicable law, neither Bloomsbury Health Limited, its licensors, nor their affiliates, nor any of Bloomsbury Health Limited’s service providers, shall be liable in any way for loss or damage of any kind resulting from the use or inability to use consentapatient, your account, your subscriptions and the content and services including, but not limited to, loss of goodwill, work stoppage, computer failure or malfunction, or any and all other commercial damages or losses. in no event will Bloomsbury Health Limited be liable for any indirect, incidental, consequential, special, punitive or exemplary damages, or any other damages arising out of or in any way connected with consentapatient, the content and services, the subscriptions, and any information available in connection therewith, or the delay or inability to use the content and services, subscriptions or any information, even in the event of Bloomsbury Health Limited’s or its affiliates’ fault, tort (including negligence), strict liability, or breach of Bloomsbury Health Limited’s warranty and even if it has been advised of the possibility of such damages. These limitations and liability exclusions apply even if any remedy fails to provide adequate recompense.


Some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, each of Bloomsbury Health Limited, its licensors, and its affiliates’ liability shall be limited to the full extent permitted by law.



To the maximum extent permitted by applicable law, neither Bloomsbury Health Limited nor its affiliates guarantee continuous, error-free, virus-free or secure operation and access to consentapatient, the content and services, your account and/or your subscription(s) or any information available in connection therewith.




A. Mutual Amendment


This Agreement may at any time be mutually amended by your explicit consent to changes proposed by Bloomsbury Health Limited.


B. Unilateral Amendment


Furthermore, Bloomsbury Health Limited may amend this Agreement (including any Subscription Terms or Rules of Use) unilaterally at any time in its sole discretion. In this case, you will be notified by e-mail of any amendment to this Agreement made by Bloomsbury Health Limited at least 30 (30) days before the effective date of the amendment. You can view the Agreement at any time at Your failure to cancel your Account prior to the effective date of the amendment will constitute your acceptance of the amended terms. If you don’t agree to the amendments or to any of the terms in this Agreement, your only remedy is to cancel your Account or to cease use of the affected Subscription(s). Bloomsbury Health Limited shall not have any obligation to refund any fees that may have accrued to your Account before cancellation of your Account or cessation of use of any Subscription, nor shall Bloomsbury Health Limited have any obligation to prorate any fees in such circumstances.




A. Term


The term of this Agreement (the "Term") commences on the date you first indicate your acceptance of these terms, and will continue in effect until otherwise terminated in accordance with this Agreement.


B. Termination by You


You may cancel your Account at any time. You may cease use of a Subscription at any time or, if you choose, you may request that Bloomsbury Health Limited terminate your access to a Subscription. However, Subscriptions are not transferable. Access to Subscriptions purchased as a part of a pack or bundle cannot be terminated individually. Your cancellation of an Account, or your cessation of use of any Subscription or request that access to a Subscription be terminated, will not entitle you to any refund, including of any Subscription fees. Bloomsbury Health Limited reserves the right to collect fees, surcharges or costs incurred prior to the cancellation of your Account or termination of your access to a particular Subscription.


C. Termination by Bloomsbury Health Limited


Bloomsbury Health Limited may cancel your Account or any particular Subscription(s) at any time in the event that (a) Bloomsbury Health Limited ceases providing such Subscriptions to similarly situated Subscribers generally, or (b) you breach any terms of this Agreement (including any Subscription Terms or Rules of Use). In the event that your Account or a particular Subscription is terminated or cancelled by Bloomsbury Health Limited for a violation of this Agreement or improper or illegal activity, no refund of any Subscription fees will be granted.


D. Survival of Terms


All sections will survive any expiration or termination of this Agreement.



In the event of a dispute relating to the interpretation, the performance or the validity of the Subscriber Agreement, an amicable solution will be sought before any legal action. You can file your complaint at


In the event that out-of-court dispute resolutions fail, the dispute may be brought before the competent courts.



This Section 11 shall apply to the maximum extent permitted by applicable law.


Most user concerns can be resolved at

If Bloomsbury Health Limited is unable to resolve your concerns and a dispute remains between you and Bloomsbury Health Limited, this Section explains how the parties have agreed to resolve it.


A. Must Arbitrate All Claims Except IP, Unauthorized Use, Piracy, or Theft


You and Bloomsbury Health Limited agree to resolve all disputes and claims between us in individual binding arbitration. That includes, but is not limited to, any claims arising out of or relating to: (i) any aspect of the relationship between us; (ii) this agreement; or (iii) your use of consentapatient, your account, hardware or the content and services. It applies regardless of whether such claims are based in contract, tort, statute, fraud, unfair competition, misrepresentation or any other legal theory, and includes all claims brought on behalf of another party.


However, this Section 11 does not apply to the following types of claims or disputes, which you or Bloomsbury Health Limited may bring in any court with jurisdiction: (i) claims of infringement or other misuse of intellectual property rights, including such claims seeking injunctive relief; and (ii) claims related to or arising from any alleged unauthorized use, piracy, or theft.


This Section 11 does not prevent you from bringing your dispute to the attention of any federal, state, or local government agencies that can, if the law allows, seek relief from us for you.


An arbitration is a proceeding before a neutral arbitrator, instead of before a judge or jury. Arbitration is less formal than a lawsuit in court, and provides more limited discovery. It follows different rules than court proceedings, and is subject to very limited review by courts. The arbitrator will issue a written decision and provide a statement of reasons if requested by either party. You understand that you and Bloomsbury Health Limited are giving up the right to sue in court and to have a trial before a judge or jury.


B. Try to Resolve Dispute Informally First


You and Bloomsbury Health Limited agree to make reasonable, good faith efforts to informally resolve any dispute before initiating arbitration. A party who intends to seek arbitration must first send the other a written notice that describes the nature and basis of the claim or dispute and sets forth the relief sought. If you and Bloomsbury Health Limited do not reach an agreement to resolve that claim or dispute within 30 days after the notice is received, you or Bloomsbury Health Limited may commence an arbitration. Written notice to Bloomsbury Health Limited must be sent via


C. Arbitration Rules and Fees


Bloomsbury Health Limited will select a neutral arbitration provider. It may be conducted through the submission of documents, by phone, or email.


If you seek £7,000 or less, Bloomsbury Health Limited agrees to promptly reimburse your filing fee and your share if any of arbitration costs, including arbitrator compensation, unless the arbitrator determines your claims are frivolous or were filed for harassment. Bloomsbury Health Limited agrees not to seek its Solicitors’ fees or costs unless the arbitrator determines your claims are frivolous or were filed for harassment. If you seek more than £7,000 the arbitration costs, including arbitrator compensation, will be split between you and Bloomsbury Health Limited

D. Individual Binding Arbitration Only


You and Bloomsbury Health Limited agree not to bring or participate in a class or representative action, private solicitor general action, whistle blower action, or class, collective, or representative arbitration. The Arbitrator may award relief only in favor of the individual party seeking relief and only to the extent of that party’s individual claim. You and Bloomsbury Health Limited also agree not to seek to combine any action or arbitration with any other action or arbitration without the consent of all parties to this Agreement and all other actions or arbitrations.


This Agreement does not permit class, collective, or representative arbitration. A court has exclusive authority to rule on any assertion that it does.


E. What Happens if Part of Section 11 Is Found Illegal or Unenforceable


If any part of Section 11 (Dispute Resolution/Binding Arbitration/Class Action Waiver) is found to be illegal or unenforceable, the rest will remain in effect (with an arbitration award issued before any court proceeding begins), except that if a finding of partial illegality or unenforceability would allow class, collective, or representative arbitration, all of Section 11 will be unenforceable and the claim or dispute will be resolved in court.



Except as otherwise expressly set forth in this Agreement, in the event that any provision of this Agreement shall be held by an arbitrator, court, or other tribunal of competent jurisdiction to be illegal or unenforceable, such provision will be enforced to the maximum extent permissible and the remaining portions of this Agreement shall remain in full force and effect. Section 11.E. governs if some parts of Section 11 (Dispute Resolution/Binding Arbitration/Class Action Waiver) are held to be illegal or unenforceable. This Agreement, including any Subscription Terms, Rules of Use, the Bloomsbury Health Limited Privacy Policy, and the Bloomsbury Health Limited Hardware Limited Warranty Policy, constitutes and contains the entire agreement between the parties with respect to the subject matter hereof and supersedes any prior oral or written agreements. You agree that this Agreement is not intended to confer and does not confer any rights or remedies upon any person other than the parties to this Agreement.


Bloomsbury Health Limited’s obligations are subject to existing laws and legal process and Bloomsbury Health Limited may comply with law enforcement or regulatory requests or requirements notwithstanding any contrary term.


This Agreement was last updated on 30th March, 2021 ("Revision Date"). If you were a Subscriber before the Revision Date, it replaces your existing agreement with Bloomsbury Health Limited on the day that it becomes effective according to Section 8 above.

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